REFUND & RETURN POLICY

At Holyglo, we are committed to providing high-quality products that meet your expectations. Each order is carefully packaged and thoroughly checked to ensure that it arrives in the best condition possible.

We understand that sometimes things don't go as planned, and we want to be transparent about our return and refund process.

Refunds and Returns for Damaged or Lost Items:

If your item arrives damaged, defective, or is not delivered in 30 days, we are here to help. We offer a 2-day window for you to report these issues. Although we believe one day is usually sufficient to identify any problems, we offer 2 days to ensure ample time for you to assess the product. To initiate a return or refund, please reach out to us with clear photos of the damage or issue within 2 days of receiving your order. We will review your case and do our best to resolve it.

If your item arrives damage or not delivered even after 30 days, please let us know within the 2-day period to assist you with a refund.

Please Note: Our refund process is subject to circumstances, and while we strive to ensure your satisfaction, we cannot guarantee a 100% exchange on damaged items, but we will make every effort to assist you in genuine cases.

Change of Mind and Style:

We want to clarify that we do not accept returns or cancellations if you simply change your mind or feel the product doesn’t match your style. Our policy is designed to prevent misuse of returns, which can impact our ability to provide quality products at fair prices. We kindly ask customers to carefully review product descriptions, sizing, and customization details before purchasing. If you’re unsure, don’t hesitate to contact us beforehand with any questions.

Why We Do This:

We’ve adopted this policy to ensure that we can keep providing high-quality items at the best possible prices for all our customers. Misuse of flexible return policies can create challenges for businesses like ours, which is why we take a firm stand on this matter. We hope you understand our position and appreciate your support.

Commitment to Quality:

While we do not accept returns for reasons unrelated to product defects or damage, we want to assure you that our commitment to customer satisfaction remains our priority. If you ever experience an issue with your product, please reach out to us, and we will make every effort to resolve it if possible.

100% Commitment. Zero Compromise.

At HOLYGLO, we aim to impress, and we guarantee that we will always strive to exceed your expectations. There are no shortcuts, no excuses, just genuine care in every product we offer.

Thank you for supporting a business that puts heart into every product and package.

This version reflects your intentions while maintaining a professional tone. Let me know if you'd like to make any further adjustments!