WELCOME TO THE FLY AND SANCTIFIED.
02/22/2023
2:22PM

NEWS POLICIES

 

CUSTOMER RESPONSIBILITIES:

All customers will be held to the same standard when it comes to understanding our terms and conditions for our policies. If there is any miscommunication or issues with the policies listed, they must be addressed to our company via. email : Holyglosocials@gmail.com . If the customer fails to contact us about any problems they have with our policies before they place their purchase, the issue will not be addressed or resolved. 

 

HOLYGLO HOODIE RELEASE INFO:

Our release of our Holyglo Hoodies will be available for purchase and preorder on MARCH 1ST, 2024, at 12 noon (EST) in two colorways, Green and grey. There will be 9 pre-made units of each colorway, meaning only 18 units will be available for free next-day shipping. All orders placed before the 18 units sell out will be shipped out on Monday, MARCH 4TH. All orders placed after the 18 orders will be secured through our preorder fulfillment. All orders will be accumulated from Mar.1 and will end at 11:59 pm (EST) on Mar. 8th. All orders that are placed during the preorder period will be notified via email that their order is a preorder and orders will be shipped out 4-6 business weeks (not including the weekends) after Feb.9th. Updates on preorder progress will be posted on our Instagram: @Holyglo.co in the highlights section labeled 'HG Hoodie'. Before the purchase and/or preorder is placed on our website, the customer is required to select an agreement box placed above the checkout page in their shopping cart stating that they agree to the terms and conditions listed here on our policies page. Once the box is clicked this means that all customers are required to wait accordingly for their item to be fulfilled. There will be no refunds during the preorder duration of the customer waiting for their product. Refunds will not be accepted for the customer stating that they didn't know that it was a preorder, because all customers are responsible for reading the policies and terms and conditions before they check the box to complete their purchase. Exchanges will be available upon the delivery of the product to the customer if there are signs of damaged goods, stains, etc. Exchanges can only be accepted if the problem is addressed to the company within one week of the package being delivered.

 

PREORDER PROCESS:

If an item is labeled in the description as a PREORDER or MADE-TO-ORDER, all orders placed on this item must have check our terms and conditions box before they place their PREORDER on that particular item. Customers will not be able to complete their purchase until they have selected this box and ALL customers are responsible for reading the terms and conditions for the PREORDER before they check the box to complete their purchase. Details on shipping times will be listed vividly in detail in each customer's order confirmation which will be sent to them via. email. After purchasing a PREORDERED item, you are now fully committed to abiding by the duration of the PREORDER duration and will have to wait the duration of the process to have your item delivered. For updates on your PREORDER, we suggest your to follow our INSTAGRAM : @Holyglo.co , where we will post updates every few days on the progress of your PREORDER. All emails about order progress will not be answered until the bulk order for that desired product is completed and being shipped to each of the customers. Thank you.

 

ALL SALES ARE FINAL:

When making any purchases through our company, all purchases are FINAL. This means if an item is labeled as a PREORDER or MADE-TO-ORDER in the description of that particular product, refunds and chargebacks will not be accepted because we have installed a TERMS AND CONDITIONS box that is listed before completing your purchase saying that you accept the wait times and abide by our companies PREORDER fulfillment.

 

REFUNDS / EXCHANGES:

All purchases cannot be refunded or items will not be returned unless item is shown being defected or damaged within 1 week of the arrival of the delivery. To contact us about refunds and item exchanges, please reach out to our email team :Holyglosocials@gmail.com 

By Quamer Fowler

January 01, 2024

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